jitawin Privacy Policy

Introduction and Scope

jitawin is an online entertainment and betting platform serving users in Bangladesh. This privacy policy ("Policy") applies to all services provided through the https://jitawinlogin.cam website and the jitawin app. By visiting our website, registering an account, or using any of our services, you consent to the collection and use of information as described in this policy.

This policy should be read together with our Terms and Conditions, as both documents together provide a complete picture of user rights and responsibilities at jitawin. We continually ensure that our data handling practices remain aligned with users' interests.

Purpose of This Policy

Through this policy, we aim to clearly state what information we hold about you, the purposes for which it is used, and the circumstances under which it may be shared with third parties. Transparency is the foundation of our service.

What Information We Collect

jitawin collects user information in various ways. This collection is limited, purpose-driven, and necessary for providing the service.

Registration Information

When creating an account, we collect the following information:

• Full name and date of birth (for age verification — confirming 21+ years)
• Email address and mobile number
• Username and encrypted password
• Preferred language and currency (Bangladeshi Taka)

Identity Verification Information (KYC)

For large transactions or in specific circumstances, jitawin may request additional information to verify a user's identity, such as a copy of a national ID card or passport. This information is stored solely for identity verification purposes and is handled under strict security protocols.

Transaction Information

During deposits and withdrawals, we record the transaction amount, time, mobile banking method (such as bKash, Nagad, Rocket, Upay) and the associated reference number. This information is used for account verification and resolving issues.

Automatically Collected Information

The following information may be collected automatically while using our platform:

• IP address and device information (model, operating system)
• Browser type and version
• Cookie and session data
• Time spent on the site and list of pages visited
• Game session data (bet amount, results, duration)

Purpose of Using Information

jitawin uses collected information only for specific and legitimate purposes. We never process user information unnecessarily or for unauthorised reasons.

Service Operation and Improvement

• Managing account creation, security verification, and login authentication
• Processing deposits and withdrawals
• Supporting the customer service team — information needed to respond quickly via 24/7 live chat and email
• Identifying and resolving technical issues on the platform

Security and Fraud Prevention

• Detecting unauthorised access to accounts and suspicious activity
• Preventing the use of multiple accounts or bonus abuse
• Conducting necessary checks in compliance with anti-money laundering regulations

Personalised Experience

• Providing relevant suggestions based on your preferred game categories and betting types
• Customising the service according to your language and currency preferences
• Sending relevant promotional information (such as notifications about bonus offers or weekly rewards)

Responsible Gaming Support

We analyse user gaming behaviour in order to provide timely support to those at risk of excessive play. Detailed information about our set limits and self-exclusion options is available on the Responsible Gaming page.

Sharing Information and Third Parties

jitawin does not sell users' personal information to third parties. However, information may be shared to a limited extent when strictly necessary for operating the service.

Service Provider Partners

We work with selected partners for payment processing (bKash, Nagad, Rocket, Upay), game software providers (such as Evolution, Pragmatic Play, JILI), and technical infrastructure services. These partners are provided only the minimum information necessary to carry out their specific tasks, and they may not use that information for any other purpose.

Legal Obligations

jitawin may be required to disclose user information in response to a court order, regulatory authority directive, or a lawful request from a law enforcement agency. In such cases, we always provide only the minimum information legally required.

Business Transfers

If there is a change in jitawin's business operations (such as a merger or acquisition), user information may form part of that transition. Should such an event occur, we will notify users in advance and ensure continued protection under this policy.

Data Storage and Security

jitawin has adopted modern technical measures to protect user information. All data exchanged between your browser and our servers is secured through SSL encrypted connections.

Technical Security Measures

• 256-bit SSL encryption — on all data transfers
• Password hashing — passwords are never stored in plain text
• Two-Factor Authentication option
• Regular security testing and system audits
• Restricted access controls — only authorised staff can access sensitive information

Data Retention Period

User information is retained while the account is active. Even after an account is closed, financial and transaction records are kept for a set period due to legal obligations. Once that period has passed, data is securely deleted or anonymised so that individuals can no longer be identified.

Response to a Data Breach

If a security breach is detected, jitawin promptly launches an investigation and notifies affected users as quickly as possible. We communicate transparently about the extent of the issue, potential risks, and the steps taken.

Cookie Policy

The jitawin website uses cookies and similar technologies. Cookies are small data files stored on your device that help improve the functionality of our service and the user experience.

Types of Cookies

• Essential Cookies: Necessary for maintaining login sessions and ensuring security. Without these, the site cannot function properly.
• Functional Cookies: Remember your language preference, theme, and other personal settings.
• Analytics Cookies: Help us understand which pages are used most and where users encounter difficulties — this information is used to improve the service.

Most browsers allow you to control or disable cookies. However, disabling essential cookies may cause parts of the site to not work correctly.

User Rights

jitawin believes that users have the right to control their own information. You may exercise the rights described below at any time.

Right to Access and Correction

You may request a copy of the information jitawin holds about you at any time. If any information is incorrect or incomplete, you may request that it be corrected.

Right to Deletion

In certain circumstances (such as after closing your account), you may request that your personal information be deleted. However, financial transaction records and information related to legal obligations must be retained for a set period.

Right to Object to Processing

You may object at any time to the use of your information for marketing or promotional communications. In such cases, we will stop the relevant communications.

How to Exercise Your Rights

To exercise any of the above rights or if you have any questions about your information, please contact our customer service team. Our support team is available 24/7 via live chat and email in both Bengali and English. For general queries, many answers can already be found in the FAQ section.

Protection of Minors

jitawin strictly prohibits account registration and use of the service by anyone under the age of 21. This is a fundamental condition of our service.

Date of birth is collected at registration primarily for age verification purposes. If someone registers using a false age and this is subsequently proven, the account will be closed immediately and any remaining balance may be forfeited.

We do not intentionally collect information from minors. If it becomes known that such information has been collected by mistake, it will be deleted immediately.

International Data Transfers

jitawin's servers may be located in various countries. Your information may be processed outside Bangladesh. In such cases, we ensure that transferred data is handled in accordance with the protection standards described in this policy.

For data transfers, we put in place appropriate contractual safeguards to ensure the receiving party maintains the same level of data protection as this policy requires.

Policy Changes and Contact

jitawin may update this privacy policy from time to time. For significant changes, we will send a notification to the registered email address or make a clear announcement on the site. Continued use of the service after any changes will be considered acceptance of the updated policy.

If you have any questions or concerns about this privacy policy, or if you wish to exercise your rights regarding your personal information, please contact our customer service team:

• Live Chat: 24 hours a day, 7 days a week — in Bengali and English
• Email: [email protected]

To learn more about jitawin or for details about our services, visit the About Us page. There you will find detailed information about our goals, values, and our commitment to users.